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UX Writing Bootcamp

In this 6-hour bootcamp with Frances Gordon, we’ll take you through the principles and best practices of UX Writing.

This is a live course with two online sessions of three hours each. You’ll also get extra reading, checklists, and other resources. You’ll do exercises and a final assessment to receive a certificate of completion.


The schedule for the next cohort of UX Writing Bootcamp is as follows:


Unit 1: Wednesday 23 July at 18h00 CEST
Unit 2: Friday 25 July at 18h00 CEST

These are live Zoom sessions where participants can ask engage directly with the instructor to ask questions, get help.
In addition to the Zoom hours, an online forum allows participants to share ideas and ask questions. 
  • Duration

    Six hours

  • Format

    Zoom and handouts

  • Price

    €450


    Before any training starts, we ensure that the course is accessible to people with disabilities, or with a special need to be taken into consideration for learning. Please contact us by email at: training@firehead.net in order to find possible adjustments we can implement together to promote the success of your learning experience.

    About this course

    In this six-hour bootcamp, we’ll take you through the principles and best practices of UX Writing.  

    As a technical communicator, product designer, or engineer, you’ll need to work with micro-copy - those small strings of text that appear on apps and drive the user through their journeys. These text strings are not randomly composed - they are created out of writing patterns. Once you know these patterns, you’ll be able to create strings effectively and to also get help from AI appropriately.

    This bootcamp will give you the insight you need to either start UX Writing yourself, or work successfully with UX Writers in your team.

    Who is this course for?

    Copywriters, technical writers, developers or designers who want to explore the discipline of UX writing. 

    What will you learn?

    • The UX Writing patterns that allow you to create consistent strings in your app or website
    • How to use a tone of voice appropriate to the the context and the brand
    • How a UX Writer fits into a product team, and how to best collaborate with product leads, engineers, designers and other stakeholders 
    • How to create UX Writing documentation and govern UX Writing 
    • How you can use AI to help you

    How will you learn?

    This is a live online course run through Zoom with with supporting handouts and references.
    Firehead 
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    Presented by

    Frances Gordon

    Content lead
    Frances Gordon is a content leader specialising in UX writing and content strategy. She helps organisations achieve their business goals through quality, ethical content.

    With 15+ years’ experience across financial and technology sectors, she has led content strategy and UX Writing for a wide variety of journeys, including onboarding, transactional, educational and privacy experiences. She brings a systems-thinking mindset to UX Writing, considering voice and tone, clarity, design systems and operational issues.

    A long-time advocate  of plain language, she champions transparency in digital products. 

    Course Objectives

    You can expect to spend a minimum of 10 hours completing all elements of this course, including videos, readings, quizzes and the final assessment. There are extra resources if you want to extend your learning.

    After completing the course, you’ll be able to:
    • Write consistent, accessible copy strings for your app or website
    • Be confident in choosing and using an appropriate tone of voice
    • Know how UX Writing relates to other UX disciplines (such as research and design) so that you can successfully collaborate in a product team
    • Create AI prompts and use GPTs  that can scale your UX Writing 
    • Know how to prove the value of UX Writing in an organisation
    • Create UX Writing documentation
    • Champion UX Writing into the future

    What's in this course?

    • Live online Zoom discussions
    • Downloads
    • Activities
    • Additional references
    • Final assessment
    Live online Zoom discussions with the instructuor 

    Downloads - templates, guides, and additional resources for your reference that will deepen your understanding.

    Activities - real-world scenarios that provide you with an opportunity to apply what you’ve learned (scoresheets are provided so you can assess your own work upon completion).

    Additional references - references to related materials outside of the course to use to continue your learning.

    Final Assessment     - a graded exam at the end of the course recapping the topics you've learned. You must pass with 80% or higher correct answers to receive the course certifcate.

    Course outline

    Technical Requirements

    To engage with the materials in this course you will need to have:
    • A strong internet connection for playing videos, downloading files, and accessing other course materials
    • An approved browser (Chrome, Firefox, Safari...)
    • A PDF reader for accessing course resources
    • Office software for completing activities and downloading templates
    • Ability to open multiple file types: mp4, PDF, docx, xlsx

    What People Are Saying...

    Recommended

    "This course bridged the gap between documentation work and real UX Writing. I now feel confident writing microcopy that actually guides the user. The syntactic patterns and AI tips were a game changer." 

    Technical Author

    An Expert in the Field

    "I’ve worked with UX writers before, but this course gave me the language and structure to collaborate better. I learned practical patterns I can use immediately. Super clear, super useful."
    Product designer

    Brilliant Course

    "As a developer, I hadn't written a lot before - this course gave me a strong foundation in UX Writing, and this will help me to both work with UXers better, and also be more independent in UX Writing."

    Front-end engineer