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Fundamentals of modern technical communication, part 3

Managing and Optimising Modern Technical Communication
  • Duration

    6 hours

  • Format

    Video

  • Price

    €850
    excluding
    applicable taxes

    About this course

    Before any training starts, we ensure that the course is accessible to people with disabilities, or with a special need to be taken into consideration for learning. Please contact us by email at: training@firehead.net in order to find possible adjustments we can implement together to promote the success of your learning experience.

    Who is this course for?

    This course is intended for anyone interested in the most modern applications of the theory and practice of technical communication - from career changers, to upskillers, to beginners in the field.

    What will you learn?

    At the end of this course, you will be able to:

    • Understand the purpose, goals, and products of modern TechComm
    • Discuss the qualities of TechComm and the skills that make technical communicators successful in the field
    • Uncover clues from SMEs and organisational sources that point to TechComm solutions
    • Identify target audiences to create fully customised, usable solutions for local, national, and international impact

    How will you learn?

    This course is made up of the following materials:

    • Videos - short, engaging presentations from the course instructors that bring the topic to life (transcripts are provided as an alternative learning format)
    • Content - text and graphics that allow to you read and consider a variety of topics
    • Resources - templates, guides, and additional resources that will deepen your understanding
    • Activities - real-world scenarios that provide you with an opportunity to apply what you’ve learned (scoresheets are provided so you can assess your own work upon completion)
    • Assessments - self-grading quizzes that assess your learning through multiple choice, multiple response, and true/false questions

    Firehead 

    Course Objectives

    You can expect to spend ten to fifteen hours completing all of the elements of this course, including videos, readings, quizzes and the final assessment.

    The course is entirely self-directed, so you can complete it at a time and pace that works best for you. If you leave the course and come back at a later time, your course progress will be saved so you can pick up where you left off.

    On successful completion of this course, you will be able to:
    • Define the purpose, goals, and products of modern TechComm
    • Discuss the qualities of TechComm and the skills that make technical communicators successful in the field   
    • Uncover clues from SMEs and organisational sources that point to TechComm solutions 
    • Identify target audiences to create fully customised, usable solutions for local, national, and international impact

    Course Prerequisites

    There are no specified prerequisites for taking this course.

    Requirements

    To engage with the materials in this course you will need to have:
    • A strong internet connection for playing videos, downloading files, and accessing other course materials
    • An approved browser (Chrome, Firefox, Safari...)
    • A PDF reader for accessing course resources
    • Office software for completing activities and downloading templates
    • Ability to open multiple file types: mp4, PDF, docx, xlsx
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    Presented by

    Ben Woelk
    and
    Jennifer Goode, PhD

    Experts in technical communication
    Jennifer Goode, PhD, CPTC, is the founder at Anypso, a consultancy that specialises in strategic learning systems, organisational change management, and people and performance measurement.

    Jennifer has more than 20 years of experience in learning and development practice and has worked with a variety of clients–including those in tech, government, aviation, and higher ed–to provide targeted learning solutions with a focus on learner experience, measurable outcomes, and large-scale organisational change.

    Over 16 years as a corporate trainer and higher ed instructor, Jennifer created hundreds of hours of training for thousands of learners. Due to the highly technical nature of these training materials, she relied heavily on her background in technical communication to provide the framework for effectively communicating technically accurate, action-driven information.

    Jennifer is also a co-founder of Your Journey to Leadership and founder of Anypso Academy, where she lends her expertise to individual, group, and organisational development programming. She is a frequent presenter and workshop leader at national and international conferences.
    In her spare time, Jennifer enjoys adventuring with her family—in the kitchen, in the garden, and on the road.

    Ben Woelk, CISSP, CPTC, is Governance, Awareness, and Training manager in the Information Security Office at the Rochester Institute of Technology (RIT), where he’s responsible for content strategy, security awareness, and program management. He teaches RIT courses in cybersecurity policy and law, technical writing, and introverts and leadership. His Hope for the Introvert Podcast shares conversations with and about introverted leaders, their strengths, and how they apply them in the workplace and other parts of life.

    Ben is a Fellow and Past President of the Society for Technical Communication, He’s been a three-time guest editor for STC’s Intercom magazine and is a frequent conference presenter, including being a keynote for (TCUK), Conduit, and Interchange. Ben teaches STC courses on Introverts and Leadership and Cybersecurity Fundamentals for Technical Communicators, and offers virtual CPTC Foundation exam prep classes.

    Ben is co-founder of Your Journey to Leadership, where he lends his experience in introverts and leadership and leadership development.

    Course Lessons

    What People Are Saying...

    "Recommended"

    I really recommend this course to everyone interested in technical communications and future-proofing their career.

    "Very Helpful"

    This course helped me integrate my first job in TechComm and now I plan to continue.

    "Brilliant Course"

    Ben and Jennifer are experts in the field and their presentation of modern technical communication is brilliant and easy to understand.

    Results for 2025 Available Soon!

    Last update: 14/10/2025