Fundamentals of modern technical communication, part 3

Jennifer Goode, PhD, CPTC, is the founder at Anypso, a consultancy that specialises in strategic learning systems, organisational change management, and people and performance measurement.

Jennifer has more than 20 years of experience in learning and development practice and has worked with a variety of clients–including those in tech, government, aviation, and higher ed–to provide targeted learning solutions with a focus on learner experience, measurable outcomes, and large-scale organisational change.

Over 16 years as a corporate trainer and higher ed instructor, Jennifer created hundreds of hours of training for thousands of learners. Due to the highly technical nature of these training materials, she relied heavily on her background in technical communication to provide the framework for effectively communicating technically accurate, action-driven information.

Jennifer is also a co-founder of Your Journey to Leadership and founder of Anypso Academy, where she lends her expertise to individual, group, and organisational development programming. She is a frequent presenter and workshop leader at national and international conferences.
In her spare time, Jennifer enjoys adventuring with her family—in the kitchen, in the garden, and on the road.

Ben Woelk, CISSP, CPTC, is Governance, Awareness, and Training manager in the Information Security Office at the Rochester Institute of Technology (RIT), where he’s responsible for content strategy, security awareness, and program management. He teaches RIT courses in cybersecurity policy and law, technical writing, and introverts and leadership. His Hope for the Introvert Podcast shares conversations with and about introverted leaders, their strengths, and how they apply them in the workplace and other parts of life.

Ben is a Fellow and Past President of the Society for Technical Communication, He’s been a three-time guest editor for STC’s Intercom magazine and is a frequent conference presenter, including being a keynote for (TCUK), Conduit, and Interchange. Ben teaches STC courses on Introverts and Leadership and Cybersecurity Fundamentals for Technical Communicators, and offers virtual CPTC Foundation exam prep classes.

Ben is co-founder of Your Journey to Leadership, where he lends his experience in introverts and leadership and leadership development.