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Fundamentals of Modern Technical Communication, Part 2

Writing and Design for Modern Technical Communication
  • Duration

    6-10 hours

  • Format

    Video

  • Price

    €600

    About this course

    Before any training starts, we ensure that the course is accessible to people with disabilities, or with a special need to be taken into consideration for learning. Please contact us by email at: training@firehead.net in order to find possible adjustments we can implement together to promote the success of your learning experience.

    Who is this course for?

    This course is intended for anyone interested in the most modern applications of the theory and practice of technical communication - from career changers, to upskillers, to beginners in the field.
    If you have years of experience in the field, but lack knowledge of style guides or design elements, Part 2 is for you.

    What will you learn?

    In this three-part series, Jennifer and Ben will introduce the field of technical communication and the key strategies it employs to solve organisational and informational problems.
    This module of the course is 6 - 10 hours in length.
    Part 2 emphasises writing and design topics in Modern Technical Communication.

    How will you learn?

    This course is made up of the following materials:

    Videos     - short, engaging presentations from the course instructors that bring the topic to life (transcripts are provided as an alternative learning format)

    Content     - text and graphics that allow to you read and consider a variety of topics

    Resources     - templates, guides, and additional resources that will deepen your understanding

    Activities     - real-world scenarios that provide you with an opportunity to apply what you’ve learned (scoresheets are provided so you can assess your own work upon completion)

    Assessments     - self-grading quizzes that assess your learning through multiple choice, multiple response, and true/false questions
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    Course Objectives

    You can expect to spend 6-10 hours completing all of the elements of this course, including videos, readings, quizzes and the final assessment.

    The course is entirely self-directed, so you can complete it at a time and pace that works best for you. If you leave the course and come back at a later time, your course progress will be saved so you can pick up where you left off.

    On successful completion of this course, you will be able to:
    • Select the best writing style for different technical communication scenarios
    • Identify appropriate organisational patterns for technical communication solutions
    • Apply key visual design principles and demonstrate them in document design
    • Visualise and communicate data honestly
    • Leverage style guides and templates to create consistency across a collection/set of TechComm assets

    What's in this course?

         videos
        content
        downloads
        activities
        assessments
        additional references
        final assessment
    • Videos - short, engaging presentations from the course instructors that bring the topic to life (transcripts can be provided as an alternative learning format).

    • Content - text and graphics that allow you to read and consider a variety of topics.Downloads - templates, guides, and additional resources for your reference that will deepen your understanding.

    • Activities - real-world scenarios that provide you with an opportunity to apply what you’ve learned (scoresheets are provided so you can assess your own work upon completion).

    • Assessments - self-grading quizzes that assess your learning through multiple choice, multiple response, and true/false questions.

    • Additional references - references to related materials outside of the course to use to continue your learning.

    • Final Assessment - a graded exam at the end of the course recapping the topics you've learned. You must pass with 80% or higher correct answers to receive the course certificate.

    Course Prerequisites

    There are no specified prerequisites for taking this course.

    Requirements

    To engage with the materials in this course you will need to have:
    • A strong internet connection for playing videos, downloading files, and accessing other course materials
    • An approved browser (Chrome, Firefox, Safari...)
    • A PDF reader for accessing course resources
    • Office software for completing activities and downloading templates
    • Ability to open multiple file types: mp4, PDF, docx, xlsx
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    Presented by

    Jennifer Goode, PhD and Ben Woelk

    Technical communications educators
    Jennifer Goode, PhD, CPTC, is the founder at Anypso, a consultancy that specializes in strategic learning systems, organisational change management, and people and performance measurement.Jennifer has more than 20 years of experience in learning and development practice and has worked with a variety of clients–including those in tech, government, aviation, and higher ed–to provide targeted learning solutions with a focus on learner experience, measurable outcomes, and large-scale organisational change.

    With over 16 years as a corporate trainer and higher ed instructor, Jennifer created hundreds of hours of training for thousands of learners. Due to the highly technical nature of these training materials, she relied on her background in technical communication to provide the framework for effectively communicating technically accurate, action-driven information.

    Jennifer is also a co-founder of Your Journey to Leadership and founder of Anypso Academy, where she lends her expertise to individual, group, and organisational development programming.

    She is a frequent presenter and workshop leader at national and international conferences.

    In her spare time, Jennifer enjoys adventuring with her family—in the kitchen, in the garden, and on the road.



    Ben Woelk, CISSP, CPTC    , is Governance, Awareness, and Training manager in the Information Security Office at the Rochester Institute of Technology (RIT), where he’s responsible for content strategy, security awareness, and program management.

    He teaches RIT courses in cybersecurity policy and law, technical writing, and introverts and leadership.

    His Hope for the Introvert Podcast shares conversations with and about introverted leaders, their strengths, and how they apply them in the workplace and other parts of life.

    Ben is a Fellow and Past President of the Society for Technical Communication, He’s been a three-time guest editor for STC’s Intercom magazine and is a frequent conference presenter, including being a keynote for (TCUK), Conduit, and Interchange.

    Ben teaches STC courses on Introverts and Leadership and Cybersecurity Fundamentals for Technical Communicators, and offers virtual CPTC Foundation exam prep classes.

    Ben is co-founder of Your Journey to Leadership, where he lends his experience in introverts and leadership and leadership development.

    Course Lessons

    What People Are Saying...

    "Recommended"

    "Jennifer's presentation style was delightful, engaging, and relatable. During her presentation, she shared her insight and best practices for successfully dealing with changes in the workplace. She also provided practical skills and recommendations to prepare for these situations far in advance, setting you and your workplace up for success."

    Katherine, internal training organiser

    "I got the job!"

    "Before taking your course, I didn't have the faintest clue about how to do any business-style TechComm content. Despite that, I went into a TechComm position interview a few weeks ago. I heard back from them a few days ago, and got the job without having prior experience due to the knowledge that I showed during the interview. Without your TechComm course, I would never have been in the running for a position of this type. Thank you again!"
    - Sam, former student

    "Brilliant Course"

    "Ben and Jennifer are experts in the field and their presentation of modern technical communication is brilliant and easy to understand."
    Pete, former student

    Results for 2025 Available Soon!

    Last update: 13/10/2025