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Creating user onboarding content

Everything you need to know about onboarding customers onto your product.
  • Duration

    2,5 hours

  • Format


  • Price


    About this course

    Who this course is for

    This course is for anyone developing onboarding content who wants to:

    • Learn how to onboard users in an effective and efficient way.
    • See practical, real-world examples.

    What you will learn

    • The different ways to guide users – and when to use them
    • How to set your goals for onboarding
    • Understanding and mapping the user journey
    • How to prioritise the key onboarding actions
    • How to write clearly, even if writing doesn’t come naturally
    • Confidence in the work you produce

    How you will learn

    The course comprises 15 modules in total, which you can complete at your own pace. With the exercises, you will need to allocate around seven hours to complete the course.

    The course modules are delivered via the Web in small, manageable modules.
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    Presented by

    Ellis Pratt

    Technical documentation specialist
    Our training partner Ellis Pratt is a technical services expert with a passion for technical communication and learning development.

    He has been working in technical communication since the early 1990s.

    Ellis hosts The Cherryleaf Podcast, one of the most popular podcasts on technical communication in the world. 

    He is also:
    • A Member of the Institute of Scientific and Technical Communicators (ISTC)
    • An Associate of the Institution of Engineering and Technology

    He was a judge for the UK Technical Communication Awards 2020 and the DevPortal Awards 2020 and 2021.